Live Stream or Video Playback Issues
Nicolas Gleria
Last Update 3 tahun yang lalu
Sessions/pre-recorded content works best with Chrome or Firefox. If you are experiencing blank pages, streaming issues or app latency, please switch to one of these two browsers if you have been working on another browser.
Note: Internet Explorer no longer being actively developed by Microsoft is not supported.
Should the video player remain unavailable following a page refresh; it is most likely a security setting on your browser, device, or network blocking access to the content server. We would recommend trying the following.
Try accessing the site from another browser (this gets around any browser settings that could be blocking access) If you are on a PC you should have access to Edge (latest version) and if on a Mac it will be Safari
Open an Incognito Window and try to access the content through this (this gets around any cached or bad data that could be held in the browser)
Try on a different device (Mobile perhaps, if you are viewing on desktop)
Use a different internet connection, a mobile phone with wifi off so it uses mobile data is a good option (this bypasses things like corporate network restrictions or VPNs that may be presenting an issue).